What are Annual Software Maintenance and Premium Support (ASM&PS) Terms for Permanent and Rental licenses?
Overview
Annual Software Maintenance and Premium Support (ASM&PS) is a comprehensive service package designed to maximize the long-term value of your software investment. With your permanent license, you receive access to this service package for exactly one calendar year from the date of purchase.
ASM&PS renewal is optional, we strongly recommend extending the service beyond the initial 12 months to maintain access to essential updates, security improvements and optimal compatibility.
Note: Software compatibility with Operating Systems and third-party dependencies is subject to external factors and may impact functionality. While we strive to adapt to major changes, seamless compatibility across all platforms cannot be guaranteed.
Included Benefits
With an active ASM&PS service package you gain access to:
- Software Updates: Free access to new minor and maintenance versions (updates) that we release over that year. This is important because we continuously make improvements, implement new features, and release bug fixing maintenance versions.
- Technical Support: Direct access to our support channels for assistance with technical issues and inquiries.
- Priority Access: Faster respond times and priority handling for feature requests and bug fixing through our R&D team.
Important: A valid ASM&PS service package is required to access our support channels. If your ASM&PS has expired , you can purchase a One time support token to receive assistance.
ASM&PS for Rental licenses
All rental licenses include ASM&PS coverage for the duration of the rental period.
How do I know if my ASM & PS is valid?
First-Year Coverage
The ASM&PS Service Package for the first year is included in your permanent license purchasing price.
Renewal and Pricing
After the initial year, ASM&PS can be renewed at the following annual costs:
- 15% of the current list price if the ASM expiry date is less than one year ago and is effective from the original expiry date.
- 30% of the current list price if the ASM expiry date is between one and three years ago and is effective from the purchase date.
- 70% of the current list price if the ASM expiry date is more than three years ago and is effective from the purchase date.
Renewal pricing is based on the latest list prices at the time of extension.
Note: Major version upgrades are not included in ASM&PS, but an active ASM&PS reduces the upgrade cost.
What are our Software Versioning and Upgrade policies?
Versioning explanation:
Software versions follow a structured numbering format:
- Major Version (e.g. , 5. in 5.1.2): Represents significant architectural changes and new major features
- Minor Version (e.g. , 1.in 5.1.2): Introduces new features and periodic updates
- Maintenance Release (e.g. , 2.in 5.1.2): Bug fixes and improvements
Upgrade Policy:
Major Version Upgrades are released when fundamental changes or technological advancements are made to the software. Clients must upgrade to the latest major version to continue receiving standard ASM&PS benefits.
End of Life Policy (EOL):
- When a new major version is released, the previous version enters EOL after 12 months.
- After EOL, the previous version will no longer receive support, updates, or SLA coverage unless the client qualifies for Extended EOL Support.
Important: Officially supported versions currently are version 5.10. and all versions after that. All previous versions are declared EOL.
Upgrade Pricing for Existing Clients:
Upgrade costs are calculated based on ASM&PS status:
- 70% of the list price for clients without an active ASM&PS
- 30% of the list price for clients with an active ASM&PS
Incentives for Long-Term Clients:
Clients with 5+ years of continuous ASM&PS receive:
- Discounts on major version upgrades.
- Priority migration assistance.